You did wrong, you placed your database user name wrong, and for your mistake, you place 1star rating. We provided regular update users for you to get latest update, if after the update we get 1-star, how we can continue release update? should we stop provide an update?
Why you guys don’t place a 5-star rating after receiving good support? and there is no time take to place 1-star if you guys found anything wrong.
BTW: Please check, your website is running, we’ve fixed though we’ve no mistake from our application.